DCspine - FAQ
In this FAQ, you’ll find answers to the most common questions about DCspine. From registration and portal usage to technical specifications, subscriptions, and support: we’ve gathered all the key information in one clear overview for you.
Registration
Registering your organization is quick and free through our portal. Go to the login page and click “Sign up” to get started right away.
Portal
DCspine is Eurofiber Cloud Infra’s software-defined network (SDN). It provides flexible data center interconnectivity, direct connections to public and private clouds, and reliable internet access. With DCspine, you can reach a broad ecosystem of data centers in the Netherlands, Belgium, and Germany.
Ports
A DCspine Port is the physical access point in a data center where you connect your equipment to the DCspine network. It is the entry point for setting up virtual connections (circuits) and other services such as cloud or internet access.
Circuits
DCspine Circuits are virtual Ethernet connections between two or more DCspine locations. They provide secure, high-bandwidth, low-latency data transfers between data centers.
DCspine Internet
- IP Access
- IP Access Redundant
- IP Transit
- IP Transit Redundant
Subscription
- Ports: starts on the date the port CID is entered, and no later than 30 days after the order is placed.
- Other products: starts immediately on the order date (today).
Pricing & Billing
Prices are based on the official price list. The base price reflects the 3-year contract rate.
Security & Peering
Internet services do not include a firewall. However, Eurofiber Cloud Infra reserves the right to block or reroute traffic in the event of threats such as DDoS attacks. We strongly advise customers to implement their own security measures, such as firewalls, at their demarcation points.
Support & Incident Management
Service level agreements and support documentation are available in the portal: https://portal.eurofibercloudinfra.com/documents/